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Frequently Asked Questions

What should I expect at my first visit?

Expect a 60-90 minute session designed to listen to you! The first visit is about gathering information, taking you through a series of assessments looking at your entire body and then a closer look at your specific problem area. Then together we will come up with a plan focused around your personal goals.​

How can I get reimbursed?

You may submit for reimbursement through your out of network (OON) benefits. We will provide you with all documentation required by your insurance. It is advised that you contact your insurance provider asking questions such as:


  • Do I have out-of-network benefits? If so, what is my deductible for these and how much have I met thus far?

  • Can you please provide me with the paperwork required to submit for OON claims?

  • Do you require pre-authorization prior to PT treatments in order to receive reimbursement? 

Other questions? Want to discuss your specific concerns?

Feel free to call or text me and I'd be happy to answer your questions!

Do I need a referral from my physician?

No! The state of North Carolina is considered a direct access state meaning you do not need a referral to be seen by a physical therapist. Some restrictions may apply. Feel free to call us to discuss further!

What should I wear?

Comfortable clothing that you can move easily in.

Do you accept my insurance?

Trinity T&W does not contract with insurance companies in order to provide optimal care to our clients without dispute from third party payers. 


Wondering if Physical Therapy is Right for You?

Ann R.

Emily is a caring, confident and cautious physical therapist. Asking lots of questions so that she has an understanding of the individual and their concerns / frustrations with an injury or post surgery rehabilitation. She suggested exercises and stretches that did improve my mobility, strengthened hip/leg muscles and reduced pain of walking. Just wish we were back living in the same area. I highly recommend Emily.

Laura S.

"Dr. Emily excels in her field. Without a doubt the best Physical Therapist I have ever gone to. I was in a bad car accident and have suffered with chronic back pain ever since. She worked with me to find a method of care and recovery that was suited to my specific needs. Best of all she comes to you. She is extremely knowledgeable but most importantly she made me feel valued, cared for and seen. She championed me in my progress and provided encouragement and information for me when I grew frustrated with my limitations. I have since gone to workshops she has hosted on women's health because I value her passion and commitment to her industry. 10/10 would recommend."

Sammy B.

Emily is a miracle worker! I practice Crossfit and dreaded every jumping jack, jump rope, or any jumping activity because of my “mom bladder”. And don’t get me started on sneezing. I had tried kegels but that didn’t cut it. I had the common misconception that a leaky bladder was just part of life after motherhood. WRONG! Physical Therapy can fix your mom bladder and Emily is THE person to call!
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